Terms of Service

By accessing or using the Services, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. We may modify these Terms as described in "Modifications" below, and your continued use after changes become effective constitutes acceptance. The Services are not intended for use where prohibited by law, and you are responsible for compliance with applicable local laws. The Services are intended for users who are at least 18 years old.

Appsolid is an application-protection platform for Android. Depending on your plan and the options you select, the Services may include build-time hardening (such as in-memory DEX packing and code obfuscation), optional runtime protection (RASP) features, threat and crash monitoring, and protection reports and certificates. The Services are provided on a software-as-a-service basis and may evolve over time. We do not warrant that the Services will make any application immune from attack; see "Disclaimers" below.

By using the Services, you represent and warrant that: the information you provide is accurate and current and you will keep it updated; you have the legal capacity and authority to enter into these Terms, including on behalf of any entity you represent; you are not a minor; you will not access the Services through automated means except as expressly permitted; and your use will comply with all applicable laws and these Terms.

You must register an account to use the Services, and access may require administrator approval. You are responsible for safeguarding your credentials and for all activity under your account, and you agree to notify us promptly of any unauthorized use. We may suspend or terminate accounts that violate these Terms or that contain inaccurate information, and we may reclaim usernames at our discretion.

In Short: Paid plans are billed on a recurring subscription basis, per protected application, through Stripe.

Pricing is described on our pricing page and is charged per protected application. Unless otherwise agreed in an order form or Enterprise agreement: fees are quoted in U.S. dollars; subscriptions renew automatically for successive terms until cancelled; and you authorize us and our payment processor, Stripe, to charge your payment method on each renewal without requiring further authorization for each charge. Enterprise plans may be invoiced under a separate order form. You agree to provide current, complete, and accurate billing information. Applicable sales and other taxes may be added. We may change prices prospectively, with changes applying to your next billing term, and we may correct pricing errors even after an order is placed.

You may cancel your subscription at any time from your account or by contacting help@appsolid.net. Cancellation takes effect at the end of the current paid term, and you will continue to have access until then. Except where required by law, fees are non-refundable, and we do not provide refunds or credits for partial billing periods.

In Short: You own your applications and the protected outputs. We claim no ownership of them.

"Customer Content" means the application files you upload, the protected builds and reports we generate for you, and any data you submit through the Services. As between you and us, you retain all right, title, and interest in and to your Customer Content, including all intellectual property rights. You grant us a limited, non-exclusive license to host, process, and transmit your Customer Content solely to provide the Services to you and as permitted by our Privacy Policy. We do not claim ownership of, and will not use for our own purposes, your application code or protected outputs.

You represent and warrant that you own or have all necessary rights to the applications you upload and to authorize their processing, and that your Customer Content does not infringe any third-party rights or violate any law.

In Short: Use the Services only for applications you are authorized to protect, and not for any unlawful or harmful purpose.

You agree not to:

• Upload or process any application that you do not own or are not authorized to modify.
• Upload malware, or use the Services to develop, conceal, or distribute malicious or fraudulent software.
• Use the Services in violation of applicable law or of the policies of any app marketplace (such as Google Play) to which you distribute.
• Interfere with, disrupt, or attempt to gain unauthorized access to the Services, our systems, or other users' data.
• Circumvent usage limits, security features, or access controls, or resell or provide the Services to third parties except as expressly permitted.
• Except as permitted by applicable law, decompile, disassemble, or reverse engineer the Services themselves, or copy or adapt our software.
• Use the Services to build a competing product, or to harass, abuse, or harm others.

You are solely responsible for ensuring that your protected applications function correctly for your purposes and comply with applicable marketplace requirements. We are not responsible for any rejection of your application by an app marketplace.

Our handling of personal information is described in our Privacy Policy. Where the Services process telemetry from end users of your protected applications, you are the controller and we act as your processor under our Data Processing Addendum (DPA). You are responsible for configuring monitoring appropriately and for providing any notices to, and obtaining any consents from, your end users required by applicable law. Telemetry features are optional and operate on a best-effort, fail-safe basis.

We strive to keep the Services available but do not guarantee uninterrupted or error-free operation. We may modify, suspend, or discontinue all or part of the Services, perform maintenance, or impose limits at any time. For Enterprise customers, specific availability commitments, if any, will be set out in an applicable service-level agreement or order form. We are not liable for any unavailability of the Services.

The Services, including all software, designs, text, graphics, and our trademarks, logos, and other content (excluding Customer Content), are owned by or licensed to us and are protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable license to access and use the Services for your internal business purposes during your subscription. We reserve all rights not expressly granted.

If you provide suggestions, ideas, or other feedback about the Services, you grant us a perpetual, irrevocable, royalty-free license to use that feedback for any purpose without obligation or compensation to you. This section does not apply to your Customer Content, which remains yours as described above.

The Services may link to or interoperate with third-party websites and services (such as Stripe or app marketplaces) that we do not control. We are not responsible for third-party services, and your use of them is governed by their own terms and privacy policies.

In Short: The Services are provided "as is," and no security measure is guaranteed to be effective against every threat.

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, AND WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL DETECT OR PREVENT ALL ATTACKS, REVERSE ENGINEERING, TAMPERING, OR UNAUTHORIZED ACCESS, OR THAT ANY PROTECTED APPLICATION WILL BE FREE FROM VULNERABILITIES OR COMPATIBLE WITH EVERY DEVICE OR ENVIRONMENT. APPLICATION SECURITY IS A RISK-REDUCTION MEASURE, NOT A GUARANTEE, AND YOUR USE OF THE SERVICES IS AT YOUR OWN RISK.

TO THE FULLEST EXTENT PERMITTED BY LAW, WE AND OUR DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, OR DATA, ARISING FROM OR RELATED TO YOUR USE OF THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICES IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100). SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

You agree to defend, indemnify, and hold harmless SEW INC. and its affiliates and their officers, agents, and employees from any claims, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of your use of the Services, your Customer Content, your violation of these Terms or applicable law, or your violation of any third-party right. We will notify you of any such claim and may assume the exclusive defense and control of any matter subject to indemnification.

These Terms remain in effect while you use the Services. We may suspend or terminate your access at any time, with or without notice, for any breach of these Terms or applicable law, or to protect the Services or other users. Upon termination, your right to use the Services ceases; sections that by their nature should survive — including ownership, disclaimers, limitations of liability, indemnification, and dispute resolution — will survive. Where feasible, we will make your protected outputs available for a reasonable period after termination, after which they may be deleted.

We may change these Terms at any time by posting the updated Terms with a revised "Last updated" date. Material changes are effective upon posting or as otherwise stated. Your continued use of the Services after changes become effective constitutes acceptance.

These Terms and your use of the Services are governed by the laws of the State of Delaware, without regard to its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Informal resolution

Before filing a claim, you agree to try to resolve the dispute informally by contacting us. If it is not resolved within sixty (60) days, either party may pursue formal resolution as set out below.

Binding arbitration

Any dispute arising out of or relating to these Terms or the Services that is not resolved informally will be finally resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules (and, where applicable, its Consumer Arbitration Rules), rather than in court — except that either party may bring an individual claim in small-claims court or seek injunctive relief to protect intellectual property. The arbitration will take place in Delaware or be conducted remotely. YOU UNDERSTAND THAT WITHOUT THIS PROVISION YOU WOULD HAVE THE RIGHT TO SUE IN COURT AND TO A JURY TRIAL.

Class-action waiver

Disputes will be resolved only on an individual basis. You and we waive any right to bring or participate in a class, collective, or representative action. Any claim must be brought within one (1) year after the cause of action arises.

The Services are "commercial items" as defined in FAR 2.101. If acquired by or on behalf of a U.S. government agency, the Services are provided with only those rights set out in these Terms, consistent with FAR 12.211 and 12.212 and, for Department of Defense acquisitions, DFARS 227.7202.

By using the Services or contacting us electronically, you consent to receive communications from us electronically, and you agree that electronic communications, agreements, and records satisfy any legal requirement that such communications be in writing.

If you are a California resident and a complaint is not resolved, you may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by phone at (800) 952-5210.

These Terms, together with our Privacy Policy and any order form or DPA, are the entire agreement between you and us regarding the Services. Our failure to enforce any provision is not a waiver. If any provision is found unenforceable, the remaining provisions remain in effect. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Nothing in these Terms creates a partnership, joint venture, or agency relationship. We are not liable for any failure or delay caused by events beyond our reasonable control.

Questions about these Terms? Contact us at help@appsolid.net.

SEW INC., 200 Continental Drive, Suite 401, Newark, DE 19713, United States.